Return/Cancellation Policy

WHAT IS RETURN?

It only applies when you opt for home delivery. In case if the idol delivered is damaged for some reason when you receive it you can apply the return.

HOW DO I RETURN?
Kindly email us your order number and details for reason of return with pictures.
Email id – info@treevinayaka.com

WHAT ARE TREE VINAYAKA RETURN AND EXCHANGE POLICY?
My Eco Ganesh returns and exchange policy gives you an option to return or exchange delivered items within 8 hours of receipt of the item. Its better to take photo/videos while you open the idol received.

THE FOLLOWING EXCEPTIONS AND RULES APPLY TO THIS POLICY:
All items to be returned or exchanged must be in their original condition with all original tags and packaging intact and should not be damaged or tampered from customers side.

PRODUCT REFUND POLICY
Ganpati Idol If you receive damaged idol for any reason we will refund the entire booking amount or replace the idol with another one if feasible for delivery to your area. The replacement is provided with the available idol in stock. Same idol is not guaranteed. Our responsibility is till we deliver the idol.

Note – After the Quality Check department checks the product returned by the customer, refund will be made to your account within 2 business days. Products that are damaged or modified by customers may not be accepted.

HOW LONG WOULD IT TAKE ME TO RECEIVE THE REFUND FOR MY RETURN?
Original payment instrument Refund timeline from issue of refund by My Eco Ganeshee Vinayaka.
Net Banking 7-10 business days.
Debit Card 7-10 business days.
Credit Card 7-10 business days

HOW DOES RETURN AND EXCHANGE WORK AT Tree Vinayaka?
As per the situation Treevinayaka will arrange the pick of the idol. The time to pick up will be totally depend on the situation.

WHAT IS CANCELLATION?

A cancellation is when you want to cancel your order with us for some reason.

HOW DO I CANCEL?

Please note we do not cancel any order strictly, as the idol is hold only for you from the time you place the order with us.

However in worst case scenarios e.g. accidental, death, health issue etc. we you can apply for cancellation.

Kindly email us your order number and details for reason of cancellation.
Email id – info@treevinayaka.com

WHAT ARE Tree Vinayaka CANCELLATION POLICY?

Once applied for cancellation our team will review the reason and will take final call if the reason is valid for cancellation. Our decision will be final decision weather to accept the cancellation or not.

THE FOLLOWING EXCEPTIONS AND RULES APPLY TO THIS POLICY:

In case of natural calamities, government policy changes or uncertain situations we will not accept any cancellations.  The decision will be taken by Tree Vinayaka team as per the situation demands.

PRODUCT CANCELLATION POLICY

If your cancellation is approved from our team your order will be cancelled and email intimation is sent to you. 12% Of the total amount paid by you is deducted as payment gateway and process charges. The remaining amount refund is initiated through online payment mode only.

HOW LONG WOULD IT TAKE ME TO RECEIVE THE REFUND FOR MY REFUND?
Net Banking 7-10 business days.
Debit Card 7-10 business days.
Credit Card 7-10 business days

Please note: The policy may change time to time.

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